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Etellect Enterprise SLA

100% uptime, duplicated infrastructure and 24/7 priority support for every eValidate API - plus monthly billing in arrears for actual usage across all services. This is an Etellect Enterprise SLA. You only need one in force across all Etellect services to benefit from it. It is valid for all Etellect Group products, so you can benefit from expert support and service without compromise.

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£99 +VAT / month £990 +VAT / year 2 months free annually One SLA for all Etellect services
Why Enterprise SLA

Absolute reliability for critical systems

Guaranteed uptime, priority operations and flexible enterprise billing for onboarding, payments and KYC stacks

100% uptime

Guaranteed availability with financial service credits if we fail to deliver.

Duplicated infrastructure

Separate servers and endpoints, isolated from standard service traffic.

24/7 priority support

Direct line to senior engineers with a 15-minute critical response target.

Billing in arrears

Actual usage across all services invoiced monthly after the period - no large prepaid pack required.

Automatic failover

Multi-region UK redundancy with seamless traffic switchover.

Dedicated account manager

A named contact who understands your volumes, risk and roadmap.

Real-time monitoring

Proactive monitoring and alerts so issues are handled before they impact you.

Extended logging

Detailed request logs retained for up to 12 months for audit and debug.

Coverage

Applies to every eValidate service

One SLA covers the full product set - reliability and (with Enterprise) arrears billing for the whole mix

Postcode lookup

UK address capture and autocomplete.

Bank validation

Modulus checking and Confirmation of Payee.

Card validation

Card check, AVS address match, fraud and fractional auth.

Identity validation

KYC, CIP, screening and ownership checks.

Company validation

Companies House profile, officers and PSC.

KYC Workflow

Hosted self-serve journeys and webhooks.

Email validation

Deliverability and disposable detection.

Mobile validation

Valid, reachable mobile numbers.

OTP SMS

One-time passwords by text message.

Billing models

How you pay for usage

Enterprise SLA unlocks invoice billing in arrears. Standard accounts stay on prepaid £ packs with optional card auto-renewal.

Standard (no Enterprise SLA)

Usage is paid from a prepaid £ pack that spends across any mix of services at each product’s unit price.

  • Buy £ packs online or via sales
  • 1 call = 1 unit of that service
  • Auto-renewal rules can top up from a stored card on our service when balance is low or on a schedule
  • No invoice / arrears billing for usage

With Enterprise SLA

Same independent unit prices - but actual consumption is measured and billed monthly in arrears across all services.

  • No large upfront pack required for production usage
  • One monthly invoice for real usage (all products)
  • 30-day invoice terms suited to enterprise finance
  • SLA fee (£99+VAT/mo or £990+VAT/yr) billed separately
Unit pricing stays the same

Whether you prepay or bill in arrears, conversion uses the same independent PAYG-style rates per service (postcode, CoP, email, etc.). Enterprise SLA changes reliability and how you settle - not the underlying cost-per-call model. See the pricing calculator.

Compare

Standard vs Enterprise SLA

What you gain when reliability and enterprise billing become contractual

Feature Standard Enterprise SLA
Uptime guarantee99.9%100%
InfrastructureSharedDuplicated
API endpointsStandardAdditional / dedicated
Support response4 hours15 minutes
Support availabilityBusiness hours24/7/365
MonitoringStandardReal-time + alerts
FailoverAutomaticMulti-region + backup DNS
Usage billingPrepaid £ packsMonthly in arrears
Card auto-renewalAvailable (stored card)Optional; invoice preferred
Payment termsPrepaid30-day invoice terms
SLA service creditsNone10–100% of SLA + usage
Account manager-Dedicated
Quarterly reviews-Included
Request logging90 days12 months
Infrastructure

Built for mission-critical workloads

Isolation, redundancy and proactive operations for KYC, payments and high-volume capture

Separate endpoints

Traffic routes through endpoints isolated from standard service load.

  • Private domain endpoints
  • Dedicated IP addresses
  • Priority routing
  • Zero shared contention

Multi-region redundancy

Deployed across multiple UK regions with automatic health-based failover.

  • UK primary datacentre
  • UK secondary datacentre
  • Automatic health checks
  • Sub-second failover

Proactive monitoring

Continuous checks with instant ops alerts to resolve issues early.

  • 1-minute health checks
  • Performance monitoring
  • Automated alerts
  • Predictive analytics
Redundancy

Additional failover DNS endpoint

Triple-layer protection for absolute mission-critical resilience

Backup DNS endpoint provided

Alongside automatic multi-region failover, you receive a separate backup DNS endpoint for manual switchover if both primary and automatic failover paths fail - an extremely rare last-resort control.

1
Primary endpoint

Main API path with built-in automatic failover between UK datacentres.

2
Automatic failover

If the primary path fails, traffic routes to the secondary path in sub-seconds.

3
Backup DNS endpoint

Manual switchover endpoint for the improbable dual-failure scenario.

Triple-layer protection

Primary endpoint → automatic failover → manual backup endpoint = 100% uptime guarantee.

Pricing

Enterprise SLA add-on

Add 100% uptime, priority operations and arrears billing across every eValidate product

Simple flat add-on pricing

Choose monthly flexibility or annual best value (10× monthly = effectively 2 months free). Our team enables Enterprise SLA on your account and sets up invoice billing in arrears.

Request setup
Monthly

Enterprise SLA

Flexible month-to-month add-on

£ 99 +VAT

per month

All Etellect Group products
  • 100% uptime guarantee
  • Duplicated infrastructure
  • Additional API endpoints
  • 24/7 priority support
  • 15-minute response SLA
  • Multi-region failover
  • Monthly usage billed in arrears
  • Dedicated account manager
Request Enterprise SLA View terms
Save £198
Annual · best value

Enterprise SLA

10× monthly - effectively 2 months free

£1,188 +VAT

£ 990 +VAT

per year (paid in advance)

Save £198 vs monthly

Equivalent to £82.50 +VAT / month

  • Everything in monthly
  • Lock-in pricing for 12 months
  • Quarterly business reviews
  • 30-day invoice terms
  • Financial penalties for downtime
  • Arrears billing across all APIs
Request Enterprise SLA Open portal

Financial penalties for downtime

The 100% uptime guarantee is backed by real service credits - from 10% to 100% depending on severity - covering both the SLA subscription and monthly usage. Measured monthly, applied automatically to the next invoice. Full tiers are in our Terms of Service.

Enterprise billing benefits

Monthly billing in arrears Pay for actual usage after each month - better cash flow without large upfront packs. Applies across every eValidate service on the account.
One invoice, whole stack Postcode, bank, card, identity, KYC Workflow, email, mobile and OTP SMS - combined into a single monthly usage bill at each service’s unit rate.
Without SLA: stored-card auto-renewal Standard accounts stay on prepaid £ packs. Configure auto-renewal rules so a stored card tops up when balance is low or on a schedule - no arrears invoicing.
Service scope

Included under Enterprise SLA: all eValidate APIs listed above (postcode, bank modulus & CoP, card validation, identity, company / Companies House, KYC Workflow, email, mobile, OTP SMS). For Confirmation of Payee and card scheme/issuer checks, the guarantee covers eValidate infrastructure only - not bank-side, card-network or third-party registry availability.

Who it’s for

Who needs Enterprise SLA?

Built for organisations where validation reliability and finance-friendly billing are non-negotiable

Financial institutions

Banks, lenders and payment processors needing absolute reliability on bank and identity checks.

Regulated & KYC teams

Compliance stacks that need contractual SLAs and invoice terms for audit-ready ops.

High-volume platforms

Teams processing thousands of validations daily where downtime costs money.

Enterprise finance

Organisations that prefer usage billed in arrears rather than prepaid credit packs.

Ready for absolute reliability?

Speak with our enterprise team about volumes, arrears billing and enabling Enterprise SLA on your eValidate account.

Request Enterprise quote Review pricing Usage calculator

100% uptime · £99+VAT/month or £990+VAT/year · One SLA for all Etellect Group products · Monthly usage in arrears