Frequently asked questions

Quick answers about eValidate products, APIs and accounts.

eValidate provides postcode/address lookup, bank validation, card validation (card check, AVS address match, fraud signals and fractional authorisation via ePayment), identity validation, email validation, mobile validation, OTP SMS and KYC Workflow under one platform.
Card validation uses ePayment card services to verify a payment card, match the customer billing address (AVS), run fraud checks and optionally take a small fractional payment the customer can confirm later - without taking a full goods payment. It draws from the same prepaid £ balance as other eValidate APIs. See Card validation.
KYC focuses on verifying identity; CDD is broader risk assessment over the relationship. eValidate supplies the verification APIs - identity (including CIP, document signals, screening and ownership checks), address, bank, email, mobile and OTP - that your compliance workflow calls. See the KYC & CDD guide.
KYC Workflow is eValidate’s unique hosted journey engine. You send the customer an encoded self-validation link; they complete the required checks; a webhook notifies your systems so you can pull verified data into CRM and back office. It combines the services needed for UK-oriented KYC packs. See KYC Workflow.
All are Etellect group brands. eValidate unifies address, banking and payment validation capabilities with additional identity, company and contact verification services.
Credit packs are always purchased in £ - for example you add £500 to the account. Each API call is 1 use of that service and deducts from the shared balance. Volume discount is per service: each product has its own PAYG curve (aligned with ePostcode / eSortcode where applicable), so rates are optimised independently. You can fund estimated volumes up to 12 months ahead; funding the full period attracts up to 15% advance-purchase discount on the £ top-up. Use the pricing calculator to size a top-up.
This is an Etellect Enterprise SLA, a flat add-on at £99 +VAT per month or £990 +VAT per year. You only need one in force across all Etellect services to benefit from it. It is valid for all Etellect Group products, so you can benefit from expert support and service without compromise. On eValidate it covers every validation service with 100% uptime, duplicated infrastructure and 24/7 priority support. With the Enterprise SLA you can also bill actual usage monthly in arrears across every product. Without it, you use prepaid £ packs and can set auto-renewal rules against a stored card. Full details on the Enterprise SLA page.
Contact sales or register via the portal when access is enabled for your organisation. Keys are managed in the eValidate portal.
There is no sandbox. You access the production servers. We provide test data and test keys so you can validate your services before you switch them live.
Email info@evalidate.io or call +44 (0)20 4577 0019 (Mon-Fri, 9:00-17:30 GMT). You can also use the contact form.